Monthly tendency survey in services 2021
Gestion de la qualité
Quality assurance
The monthly tendency survey in services is part of the harmonised European Union programme
of business and consumer surveys to which the 27 Member States of the European Union
contribute.
Thus questionnaires, survey frequency and scope, classifications and data processing
methods have been harmonised to a large extent in the national institutions of the
programme partner countries.
The questions are formulated so that they can be answered quickly (most of the questions
are qualitative with three response options expressed in the form "higher, stable,
lower", or "more than normal, normal, less than normal").